At Romance Istanbul Hotel, we trust our guests to treat the property with respect, and accidental damage is rare. However, we understand that accidents can happen during any stay. If you accidentally damage or stain any item in your room – such as linens, towels, furnishings, fixtures, or electronic equipment – we ask that you please notify the front desk or housekeeping immediately so we can assess and address the situation promptly.
For minor accidental damage such as a broken glass, a stained towel, or small spillage on carpeting, these incidents are generally absorbed as normal wear and tear of hotel operations, and you likely won’t be charged. However, significant damage beyond normal use – such as damaged furniture, broken bathroom fixtures, severely stained linens or carpets, damaged televisions or other equipment, or missing items – may result in repair or replacement charges being applied to your credit card on file.
Any charges for damages will be fair and reasonable, reflecting the actual cost of repair or replacement rather than punitive fees. You’ll be provided with an itemized explanation of any damage charges before they are processed. We maintain a detailed inventory of room items and their replacement costs, ensuring transparency in the rare event that charges are necessary. Our rooms are equipped with in-room safes for securing valuables, and we recommend using these facilities to prevent loss or damage to your personal belongings. If you notice any existing damage or missing items when you first enter your room, please report it immediately to the front desk so it can be documented, preventing any misunderstanding during checkout. Our housekeeping team maintains impeccable standards, and rooms are thoroughly inspected between guests.