At check-in to Romance Istanbul Hotel, guests are required to present a valid photo identification document and a credit card, which is standard procedure for hotels in Turkey and internationally. Acceptable forms of photo identification include a valid passport for international travelers, or a national identity card for Turkish citizens and EU residents. The passport or ID must be current and match the name on your reservation.
The credit card presented at check-in serves multiple purposes: it verifies your identity, can be used to guarantee incidental charges during your stay (such as minibar purchases, room service, spa treatments, or dining charges), and will be used for final payment if you haven’t already paid for your accommodation. We accept all major credit cards including Visa, Mastercard, and American Express. If you’ve already paid for your room in advance, the credit card will only be held for incidentals and any additional services you may use during your stay.
For guests under 18 years of age, check-in is only permitted when accompanied by a parent or official legal guardian, and the adult’s identification and credit card will be required. If someone other than the guest named on the reservation is checking in, prior authorization and specific documentation may be needed. We recommend contacting the hotel in advance if you have special circumstances. During check-in, our front desk staff will also ask for your expected arrival time information if you arranged airport transfers, confirm any special requests you’ve made (such as room preferences or celebration arrangements), and provide you with important information about hotel facilities, breakfast times, and the surrounding area.